Frequently Asked Questions

Bakes FAQ

Care guide: treat our bakes like your babies

Cheesecakes
The only place our cheesecakes should melt is in your mouth. Please store in the fridge in an airtight container for up to 5 days. Best enjoyed chilled or leave it out for 15-30 mins for a creamier texture.

Do note that the Fruit Basket & Jam Drop Burnt Cheesecakes are made with fresh fruits, which may not have a prolonged shelf life. For the MSW Durian Burnt Cheesecake, please store in a freezer AFTER cutting, as we use 100% durian pulp.

Brownies
You may store our brownies at room temperature (3 days) or in the fridge (5 days). Please keep them in an airtight container, you wouldn't want the chocolatey aroma to attract unwanted guests! Padlock is optional. Let us know if you need one.

We prefer our Belgian dark chocolate brownies cold and our black cocoa brownies at room temp, but it's all preference! If you prefer warm brownies, blast in microwave for 20-30 secs and serve with ice cream of choice ;)

Cookies
Our cookies will keep well at room temperature in an airtight container for 3 days. Best consumed on the day of delivery. Warm them up in a microwave for 20-30 secs or at 150-160c in the oven (no fan) for 5 minutes for a crunchier exterior. Really, you'll thank us later. 

Loaf Cakes
Unfortunately, humidity doesn't make our cakes more moist. Please store them in an airtight container! Our cakes have to be stored in the fridge and will last 5 days. Although we guarantee, they will not last that long. Leave out to room temperature before consumption or warm up a slice for a comforting treat.


Layered Cakes
Good practice to consume on the day of delivery, but our cakes love to chill in the refrigerator if they're not being eaten on the day of. Best consumed at room temperature so let thaw for 15-30 minutes! Keep for up to 5 days in an airtight container.

 

Others
Please enquire :)

Shop FAQ

What are your opening hours?

We are predominantly still an online bakery operating from Wednesdays - Sundays, so you can make an order on our website anytime. We serve up some special items off the online menu on Saturdays and Sundays, so you may also drop by our shop at 183 Jalan Pelikat, #01-73 S537643 on the weekends!

Sat: 11.30am - 5pm or till sold out
Sun: 1
1.30am - 3pm or till sold out

Can I cancel/change my order?

Please be very certain of your decision before placing an order on our website. Do enquire with us about any concerns or special requests before making an order, as having to cancel or refund orders prolongs and confuses our administrative process! Strictly no refunds or cancellations after payment is made. Thank you for your understanding! 

If you made a mistake in your order, do reach out to us and we'll do our best to help.

Delivery FAQ

Additional charges (based on location/re-delivery)

We offer delivery at $8 islandwide (except Jurong Island/Pulau Ubin) if your timing is flexible.

Sentosa/Tuas: +$5

If under any circumstance that we were unable to deliver to you (i.e. security/concierge refuse to allow delivery personnel in or they are unable to carry our instructions as stated by you), and/or you are uncontactable during delivery while these issues occur, we will have to charge a redelivery fee ($8) once we are forced to leave the premises under our best judgement. Rest assured that we always do our best to have it delivered to you and try to accommodate as much as possible, but certain situations may be unavoidable.

What time will you deliver? Can I choose my timing?

Deliveries will be made any time between 12pm-7pm. Unfortunately, we do not allow for any selection of specific timings for the $8 delivery as our courier service optimises their route according to location, which would explain the reduced cost in delivery.

If there are any changes, we will inform you! If you need your bakes by a certain timing, you may feel free to request for it at a charge of $20. This option can be selected at checkout. Please drop us a message to arrange for your bakes to be delivered at your desired timing after checkout!

Do you do same day delivery?

We do not offer this service for now as all our bakes are baked-to-order. If there are any extras on the day itself, they will usually only be available for self-collection. Stay up to date with us on Instagram!

What time can I pick-up my bakes?

Self collection is strictly between 12-4pm as stated in your order, unless informed.